INTEGRATE YOUR METHODS OF

COMMUNICATION SEAMLESSLY

UNIFIED COMMUNICATIONS

At SeamlessCS we believe that Unified Communication, whether it be on premise/hybrid (UC) or Cloud as a Service (UCaaS/CCaaS), is like how our Human Brains function.

On one side of the Brain things are Systematic and Chronological. The other side is Creativity and Emotions. So how do you seamlessly bring what happens in our heads to the UC UCaaS/CCaaS space?

People Using Laptops And Tablets — Winter Park, FL — Seamless CS

Like our Human Brains, business works best when all areas of communication are in sync.

1. Behaviors

With the WFH, remote worker, H.Q., and Branch office layout you often need to pool skills from this distributer workforce. Today we check emails in the middle of the night and text whenever we think of something, does using different platforms for that make sense?
2. Connectivity

Are all systems the same and on a common network driving the rest of the ship. The Brain is the CPU that drives everything does it not make sense for business Communications to function in that effort of Communication as well? Systems need to be connected to be efficient.
3. In the Know

Managers needs to know where their team is without having them check in all the time so what is their Presence? How they communicate with the team needs to be the same, and life is much easier when automating communication based on what Presence setting they have.
4. Multiple Mediums

The Brain uses Touch, Taste, Smell, Sight and Sound to process how it will communicate to each sensation. Communication systems must take a similar route with Chat, Email, Text, Collaboration, Video and even Voice when the time is right to use all at once.
5. Creativity & Emotion

One again SeamlessCS brings the Human Factor to play. Systems need to be stimulating visually and sound in HD, work always, and convey the right physiology and tonality.

What does this have to do with the tools we use to Communicate? EVERYTHING!

When considering a UC, UCaaS, Contact Center/CCaaS platform make sure you know what the Brain Toolbox needs are. Items to think about are:

Customer Premise Equipment or Hosted Cloud
Voice and telephony - fixed handsets, mobile applications, and softphone support.
Meeting solutions – audio, video, and web-conferencing.
Messaging – email with voice, translation, text, fax all unified messaging.
Presence and instant messaging.
Software Clients – desktop and browser.
Communication enabled applications.
Business Continuity
Seasonal Scalability
Find me, Follow me and Twinning phone calls.
Work From Home (WFH)/Office Hot-desking
Vertical minded – Hospitality Healthcare, Legal, medical, Contact Centers, etc.
Reporting and Analytics

Unified communications concepts in general, including Office 365, Microsoft Teams, for example are the modern worker’s new dashboard.

Detailing the look at all possible features including chat, presence, telephony, video conferencing, document sharing, Office & application integration, are the attributes needed for your organizations Key Performance Indicators (KPI’s).

Reach out today and contact a SeamlessCS Consultant for what UC best meets your organization’s needs.

Too often we hear of tech companies more focused on their products than the success of their clients. At SeamlessCS we get to know our clients on a personal level to best enhance their technology support & services. You aren’t just another number with our company.

Give us a call today at 833-258-6400 to schedule your consultation.