The name varies from call centers, customer care centers, contact centers, and help desk but they all mean the same: “An integrated and usually automated communications system that coordinates all telephone and electronic contacts between an organization and the public.”
In the past, this “communication system” typically required an expensive telephone system paired with a very costly contact center management software. Not only were the upfront costs high, but the on-going maintenance costs for both the contact center software and phone system are staggering. Plus, many contact centers are seasonal in nature but were forced to buy products and services to accommodate their peak season, which means many resources sit idle for the bulk of the year wasting organization’s much-needed capital. And the never-ending cycle of software updates, patches and bug fixes always seem to impact the business at the worst possible times.
We invite you to call our Winter Park, Florida office at 321-280-8800 for more information or to set-up a consultation.
Often-times companies interact with their customers solely through their call center. Our goal at Seamless Communications is to make your customer’s experience easy and allow your employees to collect the data they need in an efficient manner. The complexities around a call center have greatly increased over the years. No longer is a call center used just for telemarketing and reservations, they are also used for collections, catalog sales, surveys, technical support, telephone banking, customer service, and crisis intervention.
With the advancements in technology, many call centers are turning to a VOIP (voice over internet protocol) solution. This allows call center representatives to provide a deeper level of assistance to customers, more so than the customer can get from the company’s website.
Whether your call center is 1 person or 10,000 people, our contact center experts at Seamless Communications can help you. We offer call center integration along with setting up a call center completely from scratch. For more information on how we can help you with your inbound our outbound contact center, please call us at 321-280-8800.