Many clients have turned to the cloud to solve these challenges. Our contact center partners including inContact and Five9 and others helps contact centers around the world create profitable customer experiences through their powerful portfolio of cloud-based call center ACD, call routing, self-service IVR, and agent optimization solutions. Their software enables contact centers to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth.
Improve Customer Satisfaction With:
•Universal Queue for Routing Customer Interactions from web chat, email and voicemails
•Workforce Optimization Suite
•More Effective Dialer Applications
•Advanced Reporting & Analytics
The flexibility of the cloud allows for a consumption model that allows you to pay for the agents and supervisors that you need, when you need them. So, if you’re a travel agent and need to staff up for the vacation season or if you’re a retailer that needs to staff up for the holiday season, a cloud based contact center might be right for you.